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O'Neill's Plumbing & Heating

18 St. Dunstans Road, Hanwell, W7 2HB
45 Comments
07973 480270
pjconeill@btinternet.com
www.oneillsplumbing.co.uk

Plumber and heating company based in West London. We have been operating as plumbers within the building service industry for 20 years. We have established a reputation for supplying a quality personal service to our clients. All of our gas engineers are ACS approved and Corgi Registered with competent ability to work on: Boilers / Central Heating / Gas Meters / Cookers / and Gas Fires.
Re A plumber who actually calls you back
Richard James Heath
03/02/2010 		After initially being very impressed when Paul helped me sort out a boiler problem over the phone while other plumbers could not, I promised to call him soon after for some other jobs. 4 weeks later, and I still haven't been able to get hold of him, despite many messages on his phone, at his office and via his website. So in reply to the message below "A plumber who actually calls you back", I have had no such joy...
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Great Friendly Service - good value
Rebecca Daniels
22/01/2010 		We were very grateful when Paul said he would come to fix out boiler during one of the coldest spells this winter ... on the same day. He not only fixed the immediate problem but followed it up with the the company involved and came back to finish the job, keeping us informed all the way. We will be calling on him again in the future and thought his company delivered a professional, reliable and friendly service which we would not hesitate to recommend.
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A plumber who actually calls you back. ....
A plumber who actually calls you back. Efficient service, well executed.
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Paul responded quickly to our emergency ....
Paul responded quickly to our emergency and offered a fair quote. He turned up promptly and did a great job - on a Sunday as well. We will use him again and recommend him strongly for his work and his team.
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Extremely helpful and provided useful in....
Extremely helpful and provided useful information for a complex fault. He even answered his phone while abroad to help us!
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After the inevitable boiler breakdown in....
After the inevitable boiler breakdown in the cold spell, Paul was the third plumber to come and quote but unlike all the others advised I could get hot water the next day with some repair work. He came the very next day to do this as well as bringing some heaters. The quote was fair, all clearly explained and the job done before I expected it and to a high standard. A great plumber, a real find!
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We recently booked Paul in for the annua....
We recently booked Paul in for the annual service of our boiler. We were quoted a price which I felt was very reasonable. When he arrived he informed me that as this was our first service for our new boiler it was free of charge. How often do you receive such good news as this? He even went and bled all our radiators for us. What super service I really can't recommend him enough.
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Keeps his time commitments, and spent ti....
Keeps his time commitments, and spent time to clearly explain and demonstrate the work needed which was completed quickly and professionally. No hesitation in recommending or using Paul's services again
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Answered my emergency call within a half....
Answered my emergency call within a half hour. Turned up with his apprentice, donned shoe covers to keep the carpets clean, fixed the problem within no time, explained what he was doing throughout the process. A first class service.
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Paul did a good job, explained what he w....
Paul did a good job, explained what he was doing and why and spent extra time making sure that my antiquated system worked properly afterwards - and then tried to undercharge me!
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Very professional, pleasant, quick and r....
Very professional, pleasant, quick and reasonably priced. I had an emergency plumbing job on a Sunday; they were very helpful on the 'phone as to cost and timing, and they arrived within an hour of my call.
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I found Paul's name on this forum wh....
I found Paul's name on this forum when my central heating was faultly on Xmas eve. He was the only plumber (and I called several) who was willing to come out at all. He fixed the problem, was thoroughly professional, courteous and reasonably priced. Since then I have used the company for other work (including an electrician who works with him and is also excellent) and can't recommend him highly enough. Paul explains what he's doing, why and gives an honest opinion of what needs to be done and the cost.
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Paul is very reliable and trustworthy. G....
Paul is very reliable and trustworthy. Gets the job done and explains in simple terms what the problem is and how he's going to fix it. And he's Corgi registered which meant he could look at our gas fire while he was fixing the boiler.
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Leaking pipe in toilet wall, called at 8....
Leaking pipe in toilet wall, called at 8 in the morning on 30th December, arrived almost straight away, said would fix at 12 o'clock, came at 11 o'clock, diagnosed and fixed with no fuss, only charged £75 and two guys were on site for nearly two hours. Well done Paul !
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Paul and two of his team, Bruce and Jona....
Paul and two of his team, Bruce and Jonathan came to install new water tanks in our loft. They came to do the work within two days and on a Sunday, very pleased with the service.
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Paul replaced our boiler for a competiti....
Paul replaced our boiler for a competitive price. He was quick and efficient and always works with a smile. The work was carried out over a number of days but we were never left without heating or hot water. Variations were settled at the end without any problems, and again were reasonably priced.
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I have found Paul to be honest and trust....
I have found Paul to be honest and trustworthy. He has done consistently quality work for us at the right price. Highly recommended
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We needed to rearrange our bathroom and ....
We needed to rearrange our bathroom and install an upstairs toilet to be able to sell our house - this was very urgent because we had a new baby and needed to move for childcare. Paul was very sympathetic and found space in his crowded schedule the next week! He didn't take advantage of the situation and charged a fair price for the job. We were very pleased with the standard of work - installing a new waste stack from our sewer to 1st floor bathroom, rearranging water piping and installing a bath, washbasin and toilet. I would definitely use O'Neills again and would thoroughly recommend them.
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My boiler packed up on the hottest day o....
My boiler packed up on the hottest day of the year and I called Paul who popped over. He charged no call out fee and even though he couldnt help me as he was due to go on holiday he bent over backwards (for no money) to help. He called suppliers and other plumbers and did everything he could. A thoroughly nice guy!! Would recommend to all.
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I employed O'Neills Plumbing to inst....
I employed O'Neills Plumbing to install a new boiler in September 2004. At first I was pleased with their prompt response, and friendly service. Now 12 months on, I regret my choice. It took me 9 months trying to get O'Neills to help me to resolve the incessant problem I faced with the boiler, which, because of incorrect installation, kept going out, and failed to reset. Finally, I persuaded British Gas, with whom I have a service contract, to come and try to sort out the problem (earlier they refused to help as they did not install the boiler). They diagnosed that the boiler had been incorrectly plumbed. I reported this to O'Neills, who professed shock and horror, who offered to compensate me (September), and when I wrote to chase them (November - 2 letters) they professed (a) not to have received the first November letter (b) to have sent me a cheque (never arrived), (c)who promised to deliver a cheque (it has never arrived). These people made a mistake with their installation, they failed to remedy the problem, and they failed to provide the compensation they offered to give me. I would not use them again for the following reasons: They did not do their job properly, they failed to diagnose and remedy the problem, they make promises they do not fulfil.
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Paul and his team did a good job install....
Paul and his team did a good job installing a new central heating boiler. He was the only person who came to quote who actually measured all the radiators to make sure that the boiler would be the right size, and not too big.
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Paul is well-organised, knows his stuff ....
Paul is well-organised, knows his stuff and provides good value. We were very happy with the work he did for us and the price.
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Paul is very accomodating, prompt and pr....
Paul is very accomodating, prompt and professional. He has done two jobs for me and done a great job with both
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Prompt, reliable-punctual, good workmans....
Prompt, reliable-punctual, good workmanship. Will recommend and use again.
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We were in need of installing a Megaflow....
We were in need of installing a Megaflow solution for our house and contacted several plumbers in the area. Paul was the only one who first checked the pressure that we were currently getting from the mains to work out whether we need extra pipework into the house - we didn't and Paul's quote was substantially cheaper. Paul is an honest, hard working plumber who knows his stuff. I have verbally recommended him to a number of friends and feel as though I never need worry if a problem ever arose regarding something else.
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Paul O'Neill's service showed ye....
Paul O'Neill's service showed years of experience and he managed to solve a 2 year battle with a problem boiler within half an hour of arrival, and on a Saturday! He explained everthing he was doing clearly and concisely and had an easy meanner which was a pleasure to be with. We're greatly indebted. It was the best service we've ever had.
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Excellent service, came at very short no....
Excellent service, came at very short notice to sort at minor problem, no problem seemed to small, reasonable price, awaiting quote on bigger job, no hesitation in recommending Paul. Even stayed to finish the job despite missing the Irish game!
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Paul did the most thorough servicing and....
Paul did the most thorough servicing and check of our boiler ever and electically cross-bonded it. The work was done efficiently at reasonable cost and he was happy to provide advice on a variety of plumbing topics.
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At short notice he turned up to help whe....
At short notice he turned up to help when other plumbers would not bother. Paul prevented the problem getting worse there and then without fuss. He then a few days later arranged for the problem (Leaky toilet!) to be fixed. In the meantime another problem separate area of the house appeared, again prompt and helpful. Turned out I need to re-tile the first floor bathroom which he arranged and completed very professionally and at a reasonable cost. Great service, great job........busy team but worth the short wait to get professionals in.
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Responded quickly to my call to fix a bu....
Responded quickly to my call to fix a burst pipe, and returned at the date and time agreed to effect a permanent fix. I am using him again for a major piece of work soon. He is friendly, efficient and is able to arrange and co-ordinate other trades, such as kitchen fitting, carpentry etc. I would recommend him
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I am very happy indeed with the new boil....
I am very happy indeed with the new boiler Paul O'Neill installed. Paul was very very helpful in the process of deciding which boiler etc and was very patient with my questions. He did a fantastic job and took real care to minimise the disruption to my kitchen. I barely knew he had been in ... execept that I had a great new boiler. I would use him if I was you.
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Cannot recommend Paul highly enough. He ....
Cannot recommend Paul highly enough. He came less than an hour after my call (five days before Christmas), diagnosed the problem as a broken washing machine, came the next day with a new one, fitted it and carted off the old before lunch time. Triple A service with a smile.
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Paul was absolutely fantastic and I'....
Paul was absolutely fantastic and I've recommeded him to all my friends. He kept me informed about everything and was very clear but never patronising. The work was done beautifully and carefully and he left my flat clean and tidy. The price was extremely fair and he did his best to keep it within my budget. I am very grateful to him for his professionalism and friendliness.
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Paul was prompt, honest, efficient, know....
Paul was prompt, honest, efficient, knowledgeable and very friendly. Despite the fact that he was called out at short notice on a Saturday, we found his charges to be very reasonable. We would not hesitate to recommend Paul's services or use his company again. How Paul is not top of the members' comments is beyond us!
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Paul came on the same day to fix my leak....
Paul came on the same day to fix my leak from my toilet. He ascertained the source promptly and it's been perfect since. Very pleasant guy and very reasonable. Have also used him to check my boiler out and he diagnosed that and explained fully what was required.
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Paul came and moved a radiator for us. H....
Paul came and moved a radiator for us. He was quick and highly efficient identiifying that my original installer had not flushed the system properly and that the water was very dirty inside the radiators. he dealt with thia and left a properly cleaned site. Great service and a a very good price. Definitley will use again.
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Reliable and reasonable plumber.
Reliable and reasonable plumber.
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Good service, prompt, keen and got the j....
Good service, prompt, keen and got the job done.
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Paul responded quickly to our call and w....
Paul responded quickly to our call and was thorough and efficient in his investigation. He returned with a colleague later the same day and repaired the broken pipe at a very reasonable cost. His manner was friendly and helpful as he explained the problem and the solution clearly. I would not hesitate to recommend him.
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Paul gave the best quote by a long way o....
Paul gave the best quote by a long way on fitting a new bathroom for me. He did the work quickly , quietly and to a great standard. I can't recommend paul highly enough. A1 service.
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Just before the start of the recent cold....
Just before the start of the recent cold snap our boiler broke down completely. We tried a number of plumbers on the Chiswick forum, and Paul was the one who responded promptly. While other plumbers said they would have to charge us for the time they spent giving us a quote if we decided not to go with them, Paul came round the next day and spent a good 40 minutes looking at our system and explaining everything to us, for no charge. He was not only professional, but friendly and courteous. When I called him the next day with a few more questions he came round again, on a weekend, and patiently went through our queries with us. As we’d had no hot water and heating by this point for 2 weeks we were pretty desperate to get things fixed. Paul swapped his schedule around and made sure work started as soon as possible, even though this meant working over a weekend. In the interim he made sure we had electric floor heaters and hot water while we waited for the boiler to be fitted. All the work was done within the time specified, and at the end of it all Paul even knocked a little off the final price as he knew we were getting married later this year and needed to save! We have no hesitation in recommending Paul for all your plumbing needs.
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Cannot fault Paul's work, profession....
Cannot fault Paul's work, professional, thorough and reasonable. Fitted new boiler with minimum amount of inconvenience. A top job, would not hestitate to recommend him.
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I had my bathroom completely refurbished....
I had my bathroom completely refurbished and was delighted with the excellent finish and attention to detail of Paul's work. He certainly knows his stuff and has knowledge of the best products and fittings to use. The bathroom works great and looks great! I confidently recommend him.
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Despite being Christmas and fully booked....
Despite being Christmas and fully booked, Paul managed to squeeze in a visit to try and sort out our lack of heat and hot water. Over the next few days he managed several visits to diagnose our problem and indulged our request that he attempt to keep our ancient system working rather than insisting on a new boiler! He was very pleasant to deal with, concerned that we should be happy with the outcome and patient with our questions and although it took awhile for the solution to be reached I was more than satisfied with Paul's efforts. I would certainly recommend his services.
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Superb. Paul came out on a Saturday, whe....
Superb. Paul came out on a Saturday, when none of the other 5 Geronimo recommended plumbers would even answer the phone. He worked like crazy to get my boiler working, then rescheduled his other work to be able to install a new one. Not only that, he supplied heaters until we had a working boiler again. Great guy, great overall service.
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