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Bespoke Living

0208 742 3236

Chiswick based, our reputation as a trusted renovations and design company has steadily grown over our sixteen years in business.

With expert local knowledge and tradesmen, we take the stress out of any size of project. From initial planning to finish and furnishing, we specialize in:

Exterior and Interior Renovation
Loft Conversions
Kitchens and Bathrooms
Garden Landscaping and Interior Design
Listed Buildings

"Colleen is a great project manager."
"I was impressed from the start!"
Highly recommended
Georgiana Barrowcliff
BL's help was invaluable when embarking on having a new kitchen fitted, including some structural work outside.  Colleen had a 'can do' attitude, she was efficient, polite and knowledgeable.  She helped us get the project off the ground in the first place, assembled a great team and oversaw it to completion, within time and budget.  The finished work has all been completed to a high standard.  The workmanship throughout was excellent and nothing was too much trouble for the builders and electrician.  I would not hesitate to use BL again.
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Great experience
Dimitrios Lioumis
We used Colleen and her team approximately a year ago for our home's renovation. She has been exceptional at managing her team and always willing to go the extra mile to fix issues as and when they arose. We found her responsive, friendly to work and full of good ideas about our project. I would highly recommend Colleen for any home improvement project, she can bring real value to it .  
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Highly recommended
Angus Chapman
Colleen and her team are amazing.  They built an extension and loft refurbishment on our house, upgraded the halls and stairs, replaced a bathroom at my fathers house, and even helped out my elderly neighbour with minor household maintenance when they had a free moment.  I am going to have them build our new kitchen extension next year.  I can't recommend them enough.  
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Great experience
Ruth Colgan
We contacted Colleen for a quote on a refurbishment of a two bedroom flat in Chiswick after seeing and being impressed by the work she had previously done on another flat in our block.

From compiling and arranging the quote at the outset to completing snagging at the end it was a fantastic experience.  Nothing was too much trouble for Colleen who gave of her time generously.

Her team of electricians, builders etc were excellent and all went the extra mile to make sure you were completely happy with the job.  

It was a great experience and I would not hesitate to use or recommend Colleen and her team again.
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Professional & Charming
R Drummond

I found Bespoke Living via W4 and was suitably impressed from the start.  They removed a chimney stack and completely refurbished a bathroom (simultaneously) with great success.  As well as working with great contractors and achieving great prices from local suppliers, I really valued Colleen's practical and professional input and advice as to what would bring the best results - both aesthetically and functionally. 

As with any project, there will be additional costs if you change the brief (I did) but that is only fair. However, they provided regular updates on costs and the stage payments system worked well.

I consider now Colleen and Eric to be valued members of my house owner support team and will shortly be contacting Colleen again about another small project.

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Would definitely use again
Rowena Ironside
Colleen did a great job managing a 9-month renovation project for us. Her access to top quality tradesmen coupled with expert advice on both the little things (2 locks; a single key) and the big decisions were invaluable.

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5 star Service
Ellen Fraser
We have used Colleen and her team several times and she is one of those people that just "makes it happen" no matter how complicated or unmanageable it can seem.  She has all the great contacts in the business and can get you reduced prices on all your fittings, i.e. bathrooms, kitchens, tiles, etc.  She helped us choose amazing tiles and assisted in us coming out of our comfort zone which was a good thing.  She is working with beautiful properties all the time, so she manages to help with great ideas and is always at the end of the phone, should you need her.  We would highly recommend her and wouldn't think of going anywhere else in our home improvement projects.
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Exceeded Expectations
Carol Ann Thompson
I’m so pleased that I was recommended to use Bespoke Living when I wanted to refurbish 2 bathrooms,  Colleen has been a great project manager who obviously has considerable experience, her innovative ideas guided me to select quality products to achieve an outstanding finish.  I just love my new  bathrooms, I can’t recommend Colleen and the team of workmen she uses highly enough. The standard of workmanship certainly exceeded my expectations. Colleen was a pleasure to deal with, she was always courteous and the project was completed on time to the quoted price.

I’m now moving on to refurbish my kitchen and turn part of my garage into a utility room. I will certainly be using Bespoke Living again. 
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Always amazing!
Simon Slater
I Have used Colleen on two properties in Chiswick (the first a full refurb and the second a loft conversion and new master bathroom) and not only did they always come in on time & under budget but the finish was exceptional and she always has a smile on her face.

Communication was amazing with fast call backs and swift action.

We found all involved from BLC to be professional, polite, honest and hard working which is hard to find this full compliment now days.

Recently we moved and will be using BLC for our new homes full refurbishment.
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Lacked attention to detail
Daniel Schlenz
We received three quotes for our single storey extension one of which was Bespoke. We were impressed with Colleen and her builder, they seemed switched on and promised low prices from suppliers based on their relationships. We had good rapport and most importantly the price of the project was less than half of the nearest competitor.

We contracted with Bespoke for the following:

Rear Extension
New flat roof
Interior painting
Alterations to internal walls
W/C installation under staircase 

At first we were happy with the progress, we had the usual delays from unexpected findings, however it soon became apparent that any additions or amendments to the statement of works had a significant margin from Bespoke. eg when we needed London Stock Bricks, the price from Colleen was 20% more expensive than the price I could source.

The work took 9 months, only a little longer than planned and final cost was budget +20%. However the quality of the work was not uniformly good.

The following works had to be carried out again by new contractors within 12 months of the original project finishing:Roof and guttering had to be re-done by a certified roofer. It was obvious once the work was done the builder had no experience in laying a roof as can be seen in the photos which I added to the review on Houzz http://bit.ly/2W9fsv1

The downstairs WC was incorrectly installed, to be fair to Bespoke they did come back to install it properly but only after we’d paid for a second opinion to highlight the problem

Two rooms had to be repainted despite me highlighting my dissatisfaction with the finish to Colleen, her “painters” just didn’t have the skills.Internal leaks around the sky light which Bespoke were unable to fix on two attempts were later fixed by another party by filling an obvious gap in the seal.

In summary – there were some significant inadequacies which greatly increased the cost and inconvenience to us. But the structural work was sound and the reality is, Bespoke quoted so much lower than competitors that even if you added the cost of the works we had to fix ourselves, the final cost of the project still came in below the next bid.

Bespoke Living Responded: Many thanks for the feedback. We pride ourselves on excellent and reliable work. We would like to address some of your points for you straight away.

We are delighted to hear that we remained competitively priced, which we do try to do without compromising on quality.The final amount you were billed for was 20% more than the original quote, because there was alot of extra added work asked for by yourselves (which of course then took a little longer).

We always recommend to buy from proven suppliers. While it can be attractive seeing cheaper equivalents online, when clients order items themselves rather than through us, they can arrive late or damaged, or of sub-par quality. It does in our experience tend to hold things up and cost more in the long run, unfortunately. Our aim is always to keep cost – and stress! – to a minimum.

We vet our subcontractors and suppliers extremely carefully. When clients subcontract to other companies, we have no control over the quality of the work. The roof guttering you mention was adjusted by your glass suppliers, who manipulated the gutters to make their glass fit. The glass and leaking seal were also supplied and fitted by those subcontractors.

A WC was indeed fitted incorrectly at first, which we repaired and reinstalled as you mention. Our recollection was that you said you very happy with the paintwork, as it was a complicated block paint design.

We are glad you are happy with the work overall and the sound structure. We do rely very strongly on word of mouth, and we take real pride in our work and that of our associates, so thank you for the feedback as it is all useful!
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Thank youColleen, Eric and The Team
Stuart Rumsby
Kathy Rumsby:  We were unsure as to who to approach for our Extension and Refurb project until we were recommended to try Bespoke Living.
From Day One Colleen's suggestions and advice were extremely helpful to us with creative ideas that we had not thought of ourselves.

Colleen's 'Team' of tradesmen we found to be excellent. Small problems were overcome with no fuss and efficiency, and they were polite and trustworthy.

We are delighted with Bespoke Living and cannot thank Colleen, Eric and The Team enough and will certainly use them again in the future.
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Brilliant, brilliant, thank you so much!
Sarah Browne
We moved into our new flat and found ALL kinds of things our suyveyor had missed - prehistoric wiring, rotten skirting boards, old gas pipes creating mould (!!) - Colleen came over after a local recommendation, was totally reassuring and calmed us both down, then organised her guys to sort EVERYTHING. They did a brilliant, swift job, replastered, painted and redid all the woodwork - and were a pleasure to have around. We were in before Christmas, and I have to say Colleen was on hand whenever we called. I can't fault her or Eric - they made what could have been a real disaster almost painless, and most of all made us feel really welcome in our new home. Would recommend to anyone.
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Excellent quality work and service
Victoria Wells
We had a completely new bathroom and new windows fitted across the whole house.
Colleen's ideas and recommendations were spot on and helped us get a much more exciting bathroom than we'd have planned ourselves.
Peter and his team's work was excellent and they were a pleasure to have around the house.  They answered all my questions and gave complete peace of mind.
We thoroughly recommend Bespoke Living and the quality of service they provide.  Colleen was easy to deal with and responded promptly to any questions.  Would definitely recommend.

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A knight in shining armour
Joss Cripps
We contracted to work with Colleen and Rik this summer and could not recommend them more highly for  their professionalism, integrity, project management and design. We had given up hope of finding a builder to do the work because there were so many elements to the job. The way it worked was that Bespoke Living were the prime contractor and identified the builders and tradesmen we needed and managed the workflow, schedules of payment and budget planning . Colleen listened to our requirements and was a great help in sourcing materials and getting us cost effective solutions;  she also has great eye for design - and we are delighted with the results -  an entire refurb of 2nd and 3rd floors of the house,  new loft bathroom, roof reparation and re-wiring plus fixing lot of niggles from botched work from previous contractors when the house was rented out.
A pleasure to work with them and would definitely use them again.
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Strongly recommended
Muriel Perichon
We started to work with Colleen at Bespokeliving on a first phase of work in January 2016 (4 bedrooms and 1 bathroom) and we were so pleased with the standard of all works carried out that we decided to go ahead and to start the house extension in July 2016. Colleen, Eric and the team of professionals, were in charge of the whole project from planning permission to the very end of the refurbishment of the entire house  (house extension, kitchen, home office, second bathroom, staircase, wardrobes, windows, doors etc...). We strongly recommend Colleen as a project manager and her team, not only because she is reliable,creative, engaging, organized but she is also a very nice person to work with!
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Highly recommended
Al Flight

Bespoke Living have now completed the second phase of our renovations. (Ahead of schedule) and we are delighted with the results. Once again it was so nice to have Colleen as the one point of contact to efficiently coordinate her professional and considerate team of tradesmen.

Colleen listens to our needs and her experience ensures we get great suggestions, ideas and solutions, plus always giving excellent communication with us throughout.

This stage of our project was not without its complications but these were swiftly and efficiently dealt with. We are already excitedly planning phase 3…

Thanks again to Colleen, Ric and the team for delivering a top quality service.
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Look no further
Jeff Chalker
Bespoke Living built a utility room and a new bathroom for us - easily the most extensive work we have had done to our house. From the outset Colleen provided constructive and creative advice. They know where to find the skills and materials, saving us the time and risk of doing it ourselves. Their scheduling of the team of builders, plumbers, electricians, plasterers and decorators ensured everything was done in the right sequence without delays. The team was reliable and the work of a high standard. Bespoke were the prime contractor managing both the workflow and the money, producing detailed estimates and invoices.  We would definitely use them again. 
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Susanna Kane
We used Bespoke Living for two projects on recommendation from a friend - extending into the garden and a loft conversion. Colleen was a calming presence from the off, talked us through the whole process and was really with us and supportive throughout. I can't recommend Colleen and Eric enough - they really know their chops, have lovely design ideas, and the whole daunting process went smoothly and beautifully. We won't look anywhere else for any future projects (you guys up for our bathrooms next?) They're a real find. :)
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Highly Recommended
Mahmoud El-Shaer

Bespoke Living refurbished our house and we highly recommend Colleen and her team (Richard, Pat, Dean and Peter).  The team was very reliable and innovative in deriving solutions to accommodate our many bespoke (and often demanding) specifications.  In addition to their high standards and strong work ethics, the team stood out for their very effective team coordination.  The team’s familiarity with each other’s work proved to be a great asset in facilitating successful project execution.  Colleen did a great job managing both her team of tradespeople as well as facilitating decision making on the client’s side. We were very satisfied with Bespoke Living's work and would recommend their services.  
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Consistently good
Nicholas Morgan
I have used Bespoke Living for two large projects, the first a complete kitchen rebuild (2013) and the second redecoration of my flat and installation of new lighting throughout (2014).  In addition Colleen and her team have helped me quickly and effectively with a number of maintenance issues. Always a very detailed and attentive level of service, with a very experienced (and pleasant) team of tradespeople. On the basis of my experience I would give them the highest possible recommendation.
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Excellent Service
Frances Bremner
I have now used Bespoke Living on two occasions, first for a bathroom installation and just recently, for internal decorating and electrical work.   As before, I was very pleased with the standard of workmanship and the final results.  Colleen kept in regular contact with updates on the work in progress and answered any queries that I had, very quickly. Once again, I felt very confident that Colleen was managing the project for me.   I would certainly highly recommend Bespoke Living to any prospective clients.
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Excellent service
Jonathan Lavercombe

Both my wife and I work full-time so rather than project manage

our bathroom refurbs, we got Colleen and the team in. They did such a great,

cost-effective job that shortly afterwards we gave them the brief to

renovate the rest our our Chiswick house prior to letting it. Neither of us had to do anything more than choose colours and fittings - the team took away all the hassle and did the rest. Bespoke are now lined-up to renovate a BTL flat I have in another part of Chiswick. No hesitation in recommending them.

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Outstanding Service
PJ Fleming
Comments: This is the first time we have undertaken a major renovation of our home - following a devastating fire. Right from the outset Colleen was reassuring and confident that we would be able to not just repair but enhance the affected areas with a truly stylish finish. We were privy to a full consultation process through the entire reno and the suggestions made allowed for creativity whilst maintaining our budget. We were astounded with the punctuality of all the tradespeople involved: builders, decorators, floor layers and electricians and we were most impressed with the professional clean up provided at the end of each working day - even to cleaning the marble bathroom floor to remove all traces of footprints/dust etc. Colleen and Ric were hands on and available at every stage if questions arose and their guidance has led to a restoration of true beauty without negating practicality. We shall definitely use Bespoke Living again and would give the standard of work, attention, care and their entire service our highest recommendation.
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Best I have ever used
Ian Mitchell
Over the years I have been repeatedly renovating and always had a strained relationship with our builders and the delivery of what I was really after. Then I tried Bespoke Living and finally got what I have been looking for. Colleen has years of experience, insight, taste and she tirelessly engaged us with ideas, do's and don'ts, what will add value and how to make the house flow and feel special right the way down to the little details that make the difference. Her builders were prompt, respectful of our home, ontime and budget and kept working on the snagging list untill every last bit was perfect. Our loft looks stunning now, our house feels totally different. I cannot recommend them highly enough.
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Highly Recommended
Carys Kenna
We've used Bespoke Living many times over the last few years for bathrooms and other interior renovations.  We were not only delighted with the results, but also the projects were hassle-free with any issues being resolved promptly along the way.  Colleen provides excellent advice as a result of her years of experience.  I will be using Bespoke Living again.
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Highly Recommended
Anne Lise Faero
We've used Bespoke Living both for a complete house refurbishment and for a number of smaller projects since and on each occasion we have been delighted with the outcome.  Colleen and her team have always made the process run smoothy and efficiently.  The design input and the quality of the work has been exceptional across the board.  We can't recommend them highly enough.  
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Excellent Service
Catherine Tucker
We've used Bespoke Living a few times now; kitchen extension project, interior decorating, sash window replacements, electrics, roofing work, and more. For projects where you need to bring multiple skill sets together, co-ordinated under one umbrella Bespoke Living are experts. We've been very pleased with the standard of their work, their sound knowledge, and the flexibility of the team. Highly recommend!
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Els Lenshoek
Reliable, trustworthy, takes all the hassle out of renovating any interior space. Colleen did my kitchen last year and never questioned my demands but came up with the goods within my budget! And they do not just take on big projects, but do small ones as well. The people she works with are also very considerate of neighbours and leaving the place clean. Highly recommended!
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Zofia Fielding
We used Bespoke Living for a total refurb on our listed house. Colleen's team did a great job on a project that took almost a year with a resulting high quality finish. Colleen was always immensely helpful with many great ideas about design from her many years of experience. She has a wealth of contacts which we used and found excellent. She managed to steer us through a daunting project smoothly and dealt with any snagging issues swiftly. She is very professional, always contactable and I would highly recommend her for all projects, large and small.
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Delighted with Bespoke Living
Zoe Kelly
I used Bespoke Living for a total re-do on a house. 

They have a reputation for being very high end, so I wasn't sure whether my budget project was something they would be interested in or could do.  I was pleasantly surprised on both counts: I ended up with a million dollar look for much less.  They also put a reliable and accessible team who seemed to work efficiently and tackle problems with minimum fuss.
I would recommend them wholeheartedly.
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Shelly Olesen
We just used Bespoke Living for our kitchen and bathroom.  They are the go-to people when it comes to best contacts in design and renovation.  Colleen was able to simplify the whole process.  Had we known how smoothly the project would go....we would not have put it off for so long!
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Imogen Baines
Colleen's team have just finished our kitchen refurbishment which included the replacement of the wood floor and downstairs bathroom. Second time for us. Beautiful and high quality finish. Great professional advice throughout the project. They were able to work round our busy family and tight schedules to minimise disruption. Highly recommended!
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Bespoke Living
Fiona Mannix
I used Bespoke Living for a complete flat renovation including amongst other things new central heating system installed - boiler, radiators, new piping required throughout the flat. I found them to be very efficient and worth the money to save me having to deal with all the individuals directly which I certainly did not have the time for. Colleen was also very helpful with ideas for a new colour scheme throughout the flat. They are busy but did always return my calls. I would recommend them. 
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Viviana Waldron
We can't recommended highly enough, the professionalism and service of Bespoke Living.  We contacted them in September 2010 to completely refurbish our ground floor area. Colleen was very friendly and helpful to talk to and was able to advise us in all aspects of the job.  The quality and speed of the job was great. Colleen was very prompt to resolve a few snagging issues we had. She gave us a quality finish with full Project Management, which costs more than hiring subcontractors and labourers directly, but it's worth it, as it saves a lot of hassle and time. We'd definitely use her again.
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