Sally Hardwood
04/08/2016
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I recently moved to chiswick and thought I would try Toni & Guy as it is a salon I had have visited in other locations before. I booked in for highlights. My app started 35 minutes late and the finished highlights were not all the same colour the bleach had worked in some parts but left others orange it was a complete disaster the technician tried to fix it with a toner, but it was still terrible. A few days later I noticed excessive breakage on the front where the first foils to go in where placed) I returned to the shop and spoke to the manager Sue I have never been so rudely spoken to in my life, she said apts do run late on a saturday, the girl had put a toner on to fix the colour and that breakage can happen!! The manager looked half hungover and certainly didn't seem bothered in trying to rectify my concerns. I will never return - poor management - low standards
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